How can we help you?

FAQs

• Can I book my ticket online and pay later?

  Online ticket purchases must be paid for by credit card at the time of ordering on our website. Due to the high demand for tickets, our ticketing website does not offer the option to pay later.

  Each purchase is final. When making your purchase, you will select the date of your visit and the number of tickets you require, and you will then be shown the available visiting times.

  To confirm your order, you will be asked to enter your payment details.

• There are no tickets available online for the day or time I want, how can I visit Clérigos Tower?

  If you want to make a reservation on our website and you can’t select the day or time slot you want, you should bear in mind that it is possible that the slot has already reached its maximum capacity.

  Visits take place in time slots of approximately 30 minutes.

  If you’re flexible about the date and time of your visit, don’t hesitate to check the calendar to see what’s available.

• Can I change the date and/or time of my ticket?

  When you purchase an online ticket, you reserve the date and time of your visit. Once your purchase has been validated, you will receive a confirmation email with a link where you can change the date and/or time, subject to availability.

  Visit changes / rescheduling must be made 48 hours in advance, with a limit of 1 week for rescheduling.

  For same-day rescheduling, you must confirm availability 1 hour in advance by emailing info@torredosclerigos.pt. We do not accept new bookings after this minimum time.

• Can I cancel my tickets?

  If you wish to cancel a booking, we will only refund tickets if the cancellation request is made at least 48 hours prior to the date and time of the scheduled visit.

  If your booking is subject to our cancellation policy, you can request a refund by emailing info@torredosclerigos.pt.

• How will I know if my booking has been successful?

  Once you have paid for your booking, you will receive a booking confirmation document within a few minutes. Then, on the day of your visit, you can go through the priority queue and present the document at reception, in physical or digital format.

  We have a 5-minute tolerance.

  If you are more than 5 minutes late, you will be denied entry and you’re not entitled to a refund.

• I have booked with an invalid email address, what should I do?

  If you entered an incorrect or incomplete email address when you booked your ticket, you will not receive your booking voucher. In this case, you’ll need to email info@torredosclerigos.pt  with your name and the date you booked to have it sent to you.

• What methods of payment are accepted to complete the purchase?

  Torre dos Clérigos accepts different methods of payment:

  Online: Credit card, PayPal, bank transfer and MBWay.

  In person

  – Bank cards: Visa, Visa Electron, Master Card, Maestro, American Express, Discover, Diners Club International

  – MBWAY

  – Cash in Euro

• Who can benefit from a reduced rate or discount?

  Clérigos Tower offers reduced rates for the following categories of people

  – Persons with reduced mobility (on presentation of a named disability card)

  – Young people between 11 and 18 years old or students (official proof such as identity card or student card may be required)

  – Children aged 0 to 10 (inclusive), Clergy, Scouts and Guides***, Army, Navy, Air Force, PSP and GNR, free of charge (on presentation of proof of identity).

  *** Must be in proper uniform, advance booking required.

• Can I book a guided tour?

  Yes, we have guided tours in Portuguese, English, French and Spanish, organised for groups of more than 10 people and lasting between 1h15 and 1h30. The ascent to the top of the Clérigos Tower is free of charge.

  Group visits must be requested in advance.

  These visits must be booked at least 4 days in advance and after confirmation of availability/payment, by filling in the form (link to GROUP VISIT FORM).

  For groups of more than 30 people, visits must be split into 2 groups at different times. You should indicate two preferred times in the time slot option.

  These visits are led by an official Clérigos Tower guide and will give you a privileged insight into the monument and its history!

• How do I book a school group visit?

  School group visits must be booked by completing the GROUP VISIT FORM.

  These visits must be booked at least 4 days in advance and upon confirmation of time availability/payment by completing the form.

  For groups of more than 30 people, visits must be split into 2 groups at different times. You must indicate two preferred times in the time slot option.

  These visits are led by an official Clérigos Tower guide and will give you a privileged insight into the monument and its history!

• How long is the visit?

  Visit is self-guided and at the visitor’s own pace. In general, however, you should allow about 30 minutes for a visit.

  We recommend that you make the most of your visit to the monument.

• Is the visiting time limited?

  There is no time limit on visiting the Tower of Clérigos. However, we recommend that you do not exceed 30 minutes to allow other visitors to enjoy the same experience. Access to the top of the Clérigos Tower is controlled and therefore ascents are made according to time slots.

• I just want to visit the temporary exhibition. What should I do?

  We have an exclusive ticket to visit the museum and the temporary exhibition.

  This ticket can only be purchased in person at the ticket office.

• How do I get to the Clérigos Tower?

  We’re here to help you get to the Clérigos Tower, so find out HOW TO GET THERE.

• Are there toilets in Clérigos Tower?

  We have 2 toilets (second and fourth floor) for paying visitors only.

• Can I access Clérigos Tower in a wheelchair?

  When the Clérigos Tower was built in 1763, accessibility for people with reduced mobility was not an issue. Today, we are doing everything we can to take account of the difficulties encountered, and several measures have been taken to improve and facilitate the experience for people with reduced mobility:

  – Large-capacity lifts that allow wheelchair users to access the Clérigos Museum: 1st, 2nd, 3rd and 4th floors;

  – WC for the disabled on the 1st floor;

  – Since visits to the top of the Clérigos Tower are not authorized for reasons of accessibility and safety, we have created a SALA A+ / virtual experience with a 360⁰ view in real time.

• I’ve lost an item, what should I do?

  If you lose an item, we have a dedicated team who will do all they can to help you. You should report your loss to reception as soon as possible and you will be contacted if your item is found.

• Can I visit with a pet?

  Pets are not allowed in the entire monument – Tower, Museum and Church – except for guide dogs accompanying visually impaired people.

  People with guide dogs must present themselves to the security team at the entrance on arrival and hold a certificate of disability issued by an approved organization.

  No other animals will be accepted.

• I would like to attend a pipe organ concert. Do I need to buy a ticket or make a booking?

  With a special programme, there are Iberian pipe organ concerts every day at 12 noon in the Clérigos Church, performed by Rui Soares, titular organist of the Clérigos Church since 2015.

  Around 30 minutes of exceptionally beautiful music! Entrance is free but limited to the number of seats available.

  On Wednesdays, it will also be broadcast live on the official Facebook account of the Clérigos Tower.

  Join us!